For providers
Fewer calls, less retyping, a fuller list.
Hilbi is practice management software that answers the phone, gets the patient ready for the visit and fills the empty slots in your list. It runs above the system you already use, so nothing is migrated and nothing is switched off. The core is free and you pay only for what you add.
- No change to your system
- Free for a practice
- Live without an IT project
The phone answered
even while you are with a patient
The empty slot filled
the next patient gets the offer
WHAT YOU CAN SWITCH ON THIS WEEK
Three things that work on the site you already have
No migration, no redesign and no new system. A conversion bar you paste into the page you already run, and an assistant that answers what arrives through it.
THE BAR, ON YOUR OWN SITE
The booking bar
freeOne snippet on the site you already run. The four things a patient actually does, in one bar that fits any page: book, send a request, call, message. Nothing else on your site changes.
- Paste one line, on any CMS
- Books into the calendar you already keep
- Every action measured, so you see what it converts
- Works before anything else is bought
IQ Flow Message
from €30 per practice per monthEvery channel a patient uses arrives in one queue. The assistant reads it, finds the result or report in the mailbox it belongs to, answers what does not need you, and points the patient at the right next step.
- E-mail, SMS, WhatsApp and the bar in one flow
- Finds results in the mailbox and files them to the patient
- Drafts and sends the routine answers
- Anything clinical goes to a person, never to the model
IQ Flow Voice
from €260 per practice per monthThe phone is answered while you are with a patient. It books, reschedules, gives hours and directions, and takes a message when a person is needed.
- Answers out of hours, at night and through the holidays
- Books into the same calendar as the bar
- Anyone who asks for a person gets a person
- Every call transcribed into the same queue
THE CONVERSION FLOW
Where each one acts
One path, from the patient landing on your page to a booked visit. Each step names what carries it.
- 1They land on your pageBooking bar
The bar shows four ways in, at the top, on the site you already have.
- 2They pick oneBooking bar
Two fields, not a form. The request is captured before there is anything to abandon.
- 3It lands in one queueIQ Flow Message
Whatever channel it came through, it arrives in the same place and is triaged.
- 4The routine is handledIQ Flow MessageIQ Flow Voice
Results found and filed, hours and directions answered, repeat prescriptions moved on.
- 5Booked, or handed overIQ Flow Message
Into your calendar, or to a person, with the whole thread already written down.
Every step is counted, so the question is not whether it works but which step loses people. Start with the bar, which costs nothing, and add the assistant when the queue is worth automating.
DOCTORS ON THE RECORD
Four hospitals, four reasons, the same layer
Four hospitals, four different fears. Each one says what it came looking for, and what it says now.
IndiaDPU Hospital, Pune
We switched nothing off, and the queue got shorter.
She came looking for volume without a second system to run. The history now arrives before the patient does, and the department that sees them next reads the same record.
SlovakiaUniverzitná nemocnica Banská Bystrica
Nothing was migrated, and I have the hour back.
He wanted no IT project to survive. Nobody had to learn a second system, and the hour he used to spend writing after the last patient is his again.
GermanyUniklinika
The machine drafts. I sign. Never the other way round.
She needed the clinician to stay responsible for what is signed. The data stays in the EU and every generated line is traceable to the moment it was written.
United StatesXP2ND, New York
The price is on the screen before anyone books.
He was counting no-shows and front-desk hours. Patients now see the price and what their plan covers first, and both numbers came down.
Free
The core for a practice, no monthly fee
9 days
Median time from signature to the first patient booking
0
Records migrated out of your system
6
Named sites live across three countries
WHAT IS IN THE PLATFORM
Every capability, and the plan it belongs to
Six groups, thirty-four capabilities, nothing behind a tab. The plan beside each one is the plan on the price list.
Patient management
4/5 in the free plan
- Advanced appointment managementHilbi Care
Automated scheduling, requests, notifications and patient preparation in one flow.
- Structured requests with triageHilbi Care
The request is structured before the visit, so the reason arrives with the booking.
- Waiting room with patient navigationHilbi Care
Patient flow, notifications and automated registration with triage.
- Automated patient preparationHilbi Care
What the patient has to bring, take or stop, sent ahead of the visit.
- Intelligent questionnairesHilbi Care Plus
Anamnesis answered before the examination and read as structured data.
Payments
6/7 in the free plan
- Advance appointment paymentsHilbi Care
The common payment methods, with no extra device in the practice.
- SubscriptionsHilbi Care
Service packages, flat-rate payments, employer and insurer benefits.
- Automatic receiptsHilbi Care
A confirmation with every detail the patient and the accountant need.
- Online payment requestsHilbi Care
Co-payments, deposits and settlement without the patient coming back.
- Payments by QR codeHilbi Care
The fastest route from an amount on the screen to money in the account.
- Consolidated settlementHilbi Care
A month of transactions posted as one amount with the statement attached.
- Profitability by department, clinician or serviceHilbi Care Plus
The figures a practice plans with, not a report it has to build.
Telemedicine
6/8 in the free plan
- Secure patient communicationHilbi Care
End-to-end encrypted, built for health information rather than for chat.
- Video consultationHilbi Care
One click for the patient. No install, no account, no waiting room app.
- Remote monitoringHilbi Care
Readings arrive as they are taken, by hand or straight from the device.
- Secured transmissionHilbi Care
Zero-knowledge architecture with digitally verified patient consent.
- Documentation sharingHilbi Care
EHR, PHR, vital and behavioural data, in one view of the patient.
- Patient identity verificationHilbi Care
ID and biometrics verified without storing an identifier here.
- Multidisciplinary managementHilbi Care Plus
Notes shared between clinicians under one patient ID, and consultations.
- Consultation transcriptionHilbi Care Pro
The raw conversation recorded, the structured note written by Hilbi IQ.
Digital medicine
2/4 in the free plan
- The whole patient recordHilbi Care
PHR, EHR, vital, behavioural, environmental and location data.
- Paper turned into recordsHilbi Care
Photographed and scanned documents transcribed into structured records.
- Hilbi IQ™Hilbi Care Pro
Artificial intelligence built for clinical practice, not adapted to it.
- Care plansHilbi Care Max
Protocols and ERAS pathways as steps the patient can actually follow.
Interoperability
2/4 in the free plan
- Third-party APIHilbi Care
A documented interface for external systems, devices and software.
- HL7 FHIRHilbi Care
The international standard for exchanging health data between systems.
- LIS and HIS integrationCustom
Results and records move between the practice and the hospital system.
- National e-health integrationCustom
Data and documents exchanged with the state systems that require them.
Security and operation
5/5 in the free plan
- Certified cloud, per regionHilbi Care
Locally certified infrastructure: HIPAA, GDPR, ISO/IEC 27001.
- Penetration testingHilbi Care
Resilience tested on a schedule, and the findings closed.
- Encrypted transmissionHilbi Care
TLS 1.3 in transit, AES-256 at rest, on every route.
- Monitoring, around the clockHilbi Care
Systems, incidents and security events watched without a gap.
- Support, around the clockHilbi Care
Technical and clinical support in every region we operate in.
What is Hilbi?
Hilbi is practice management software that runs above the system you already work in. It does not replace it and nothing is migrated into it: your records stay where they are. What Hilbi takes over is the work around them. It answers the phone while you are with a patient, books, moves or cancels an appointment, and sends the patient what to bring. It drafts the report from the consultation, which you review and sign. It watches the follow-up that would otherwise be forgotten, and offers the empty slot to the next patient. Your nurse retypes nothing, because the result is written back into your own system. You start on the free core and add paid steps one at a time, each priced per practice or per clinician. Underneath, it all holds to the HL7 FHIR R4 standard.
Who it is for
Four kinds of practice, four different problems. The core is the same for all of them, and free.
A single-clinician practice
One doctor, one nurse and a phone that rings during an examination. Start on the free core and add the assistant on the phone when it makes sense.
A clinic or rehabilitation centre
Several therapists, a full list, and patients who stop coming after the fourth session. Hilbi watches the series, reminds the patient and offers the empty slot to the next in line.
A polyclinic
Dozens of practices on different systems, some of them tenants. Hilbi runs above each of them separately and does not ask you to unify anything first.
A hospital
Digital maturity, the European Health Data Space dates and procurement. Hilbi adds the layer above your existing system without a migration project.
The day you already know
The phone rings during an examination. The nurse answers it, writes the appointment in the diary and then again into the system. The patient arrives unprepared, because nobody had time to send them anything. Three did not call and did not come, so there are three empty slots you could have given to somebody else. The reports get written after hours. None of this is a fault of the system you use. These are the things that system was never meant to do.
Who answers the phone while you are with a patient?
IQ Flow answers the phone, email, SMS and WhatsApp and handles what does not need you: it books an appointment, moves it, cancels it, says what a service costs and what it involves, and points the patient to the right place. It reads education from your own reviewed library, the same text you approved. It does not decide what is urgent and it does not answer a clinical question about an individual patient. Those reach you unhandled, labelled by channel and by type of request, with the context attached. Every call is recorded and the caller is told at the start that they are speaking to an assistant. Anyone who wants a person gets a person.
What it costs, for you
The core is free and does not expire. The assistant on the phone is priced per practice, not per person, so having a team does not make it more expensive.
Hilbi Care
free
The core. Everything a practice needs to be found, booked and reachable.
- Your listing, kept correct
- Online booking into your own calendar
- Patient messaging
- The patient facing steps of a Care Plan funded by someone else
Hilbi Care Plus
from €9/monthper practice
For a practice that repeats the same documentation every day.
- Clinical templates
- Repeat work shortened
- Everything in Hilbi Care
IQ Doc
from €19/monthper clinician
The report written while you talk, in your language, into your system.
- Structured draft from the consultation
- Written back as FHIR resources
- The clinician reviews and signs
IQ Flow Message
from €30/monthper practice
The incoming written channels answered: email, SMS and WhatsApp. The telephone is IQ Flow Voice.
- Booking, moving and cancelling appointments
- What a service costs and what it involves
- Patient education from your reviewed library
- Everything else routed to you, ordered
Everything else
| What | Price | What is included |
|---|---|---|
| Hilbi Care Pro | €60per practice per month | Roles across several clinicians, shared waiting lists, reporting across the practice. |
| Hilbi Care Max | €365per practice per month | Authoring and running Care Plans: pathway definition, team tasks, measurement, cohort reporting. |
| IQ Care | from€9per patient per month | Between visit coordination and follow-up, paid by the patient. |
| Paid integrations | priced per system | Priced per system. The integrations page states the status of each one. |
Worked examples: one doctor and one nurse on the free core pay nothing. The same doctor with drafted reports pays €19 per clinician per month. A rehabilitation centre with twelve therapists that wants the phone answered pays €260 per practice per month, that is per site and not per therapist. A polyclinic pays per site, and a connection to an existing system is priced per system.
Do we have to replace our system?
No, and that is the whole point. Replacing a core system is a migration project with a clinical risk profile, and it is where most evaluations stop. Hilbi reads from your system, adds a layer above it, and writes the results back. There is no second record and no moment when data is in two places at once. For a hospital that has one more consequence: the digital maturity stages and the European Health Data Space dates, the first of them in March 2029, can be met above the existing system instead of by replacing it.
What you can check
Short, and without the sauce. What is not finished yet is written here too.
- FHIR R4 is the clinical source of truth. Resources are the record and everything rendered is derived from them.
- Hilbi IQ is a limited risk AI system under Regulation (EU) 2024/1689 and meets the Article 50 transparency obligations.
- Validated within the TEF Health Europe programme, funded by the Digital Europe Programme.
- No personal data leaves the European Economic Area at any point of inference.
- ISO/IEC 27001 recertification in progress at group level. No certificate number until it is issued.
- The clinician reviews and signs. Nothing is filed without that.
- Named sites running Hilbi today: DPU Super Speciality Hospital, Pune · FNsP F. D. Roosevelta, Banská Bystrica · Uniklinika · SÚSCCH · Univerzitná nemocnica Martin · FONS.
- Martin Smatana, advisor to the Minister of Health, Slovak Republic: “Decentralised eHealth that strengthens the position of the patient and gives them the tools to take part in treatment, prevention and follow-up.”
| Site | Period | n | Measured result |
|---|---|---|---|
| University hospital, Slovakia | January to June 2026 | 1,240 patients | Follow-up appointments kept rose from 71% to 86% |
| Outpatient neurology centre, Czechia | March to August 2026 | 860 patients | Time from request to a booked slot fell from 3.1 days to 4 hours |
| Multi-site private clinic, Slovakia | February to July 2026 | 2,015 patients | Structured documentation written back on 94% of encounters |
| Super speciality hospital, India | April to September 2026 | 3,480 patients | Administrative time per encounter fell by 11 minutes |
What a shortlist asks
In the order an evaluation asks it. Every row answered.
- Price
- The core is free: no monthly fee, no per-booking fee, no setup charge. IQ from €19 per clinician per month. Paid integrations priced per system.
- Languages
- Slovak, Czech and English interfaces; clinical AI in Slovak and Czech.
- Integrations
- HL7 FHIR R4. Readiness declared for Stapro, CGM and Epic; live status published per system.
- Data residency
- European Union for Slovakia and Czechia; India for the Indian market.
- Regulatory status
- Not a medical device and never a system of record. Processor under Art. 28 GDPR.
- Time to first use
- A pilot goes live without deep integration: profile, services and one use case configured. Median time to the first patient booking across the launch sites was 9 days.
- Who it is for
- Hospitals and health systems, clinics, individual practitioners and wellness providers in Slovakia, Czechia and India.
- What it does not do
- It does not replace your record system, it does not migrate records, and it does not file anything without a clinician's signature.
- Trial and exit
- The free core does not expire. IQ is monthly with no minimum term. Patient held data exports as an HL7 FHIR R4 bundle.
What you ask us before deciding
Seven questions, each answered in its first sentence.
Does the record leave our system?
What if the patient does not want to speak to an assistant?
What happens if the assistant books something wrong?
Who trains us, and how long does it take?
Who is responsible for what the AI writes?
What happens if we stop?
Which systems do you connect to?
Monthly briefing
The signal, once a month.
What changed in European health data, what we shipped, and what it means for a provider. Nothing else.